director of strategic accounts & managed services
Randstad
- USA
- $125,875-179,300 per year
- Permanent
- Full-time
In addition, the Director will support Cella Inc. with consulting, training, networking and business development activities.KEY RESPONSIBILITIES
Studio: Assigned Accounts and Related Activities (65%)
- Direct management of up to 5 accounts and studio directors/team leads -a combination of MIAs and or Embedded Teams.
- Provide mentoring and leadership development for studio directors/team leads.
- Hiring, development and performance management of studio directors and team leads including development of annual performance objectives
- Support studio directors in hiring and developing MIA leadership teams
- During Launch of new MIAs-- lead in the assessment and design of processes, policies and procedures best suited to the needs of each account and its internal clients; support ongoing needs across account life cycle
- Identify opportunities to provide enhanced and/or increased services for each End Client Company within and outside of the MIA or Embedded Team as appropriate
- Development of studio KPIs and related reporting methodology for each studio specific to end Client's goals and contractual SLAs
- Development of diagnostic metrics to support continuous operational improvements
- Leadership and organization of account Steering Committee meetings for MIAs and QBRs for Embedded Teams.
- Build deep relationships with key client stakeholders- demonstrating thought leadership and industry expertise.
- Independently address Client and Studio Manager concerns with minimal escalation
- Partner with Cella's corporate team and counterparts to address Studio staff or operational concerns/issues in a timely manner
- Lead performance management process across Studios within your charge
- Partner with studio director and MIA leadership teams to develop employee engagement and retention programs
- Partner with Resource Managers to maximize account profitability while balancing what is best for the end clients and team members
- Cella,Inc. business development outside of assigned accounts
- Development and roll-out of culture and community-building activities
- Support of non-assigned accounts as requested
- Business strategy support: Development of RFIs and RFPs as requested
- Content creation (e.g., blog post authorship)
- Presentation development and delivery at professional development events or other speaking opportunities (e.g., Beyond the Creative, Creative Manager Boot Camp)
- Moderation of networking events (e.g., CreativeExecs)
- Consulting engagements
- Additional activities as requested
- Demonstrated passion toward and in-depth understanding of the in-house creative industry with expertise in leading Video, Digital and Traditional Creative Teams.
- Superior communication, presentation and organizational skills
- Extremely efficient with an attention to detail
- Demonstrated ability and passion to uncover and diagnose complex client business and operational challenges
- Enjoys and skilled at client presentations and public speaking
- Enjoys and has the ability to write strong journalistic, technical, and client communications related material
- Ability to self-manage workload and daily plans
- Works well with individuals at all levels of an organization
- Ability to gather, analyze and leverage data/metrics to support continuous improvement
- Strong excel skills are required
- Proficiency using Google mail, calendaring and shared drives
- Bachelor's degree required
- Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position.
- Large team management experience required
- External agency experience a plus, but not required
- Proficiency using Google mail, calendaring and shared drives
- Position is full-time and remote.
- The role requires travel between 30-40% of the time, which includes same-day and overnight trips
- Largest global staffing leader
- Competitive salary + bonus
- Excellent benefits package - medical, dental, vision
- Generous PTO policy earned from day one
- Education and professional development
- Rapid career growth
- Retirement savings and security
- Employee stock purchase plan
- Paid parental leave
- Short and long term disability
- Employee assistance program and health advocacy
- Health and dependent care flexible spending account
- Metlife auto and home insurance
- Metlife legal plan
- Referral reward program
- Exclusive discounts and programs with dozens of nationwide vendors and retailers