Financial Accounting Advisory Services - Finance Managed Services Senior Manager
EY
- Houston, TX
- Permanent
- Full-time
- Enable EY to deliver large scale managed services deals coherently, efficiently and with excellent customer experience over the life of the contract
- Design and execution of delivery strategies for large scale managed services offerings and drive consistency and operational disciplines
- Provide input into specific MS opportunity development and pursuits as needed by the teams
- Establish and operationalize robust MS performance reporting for delivery and service management, including defining appropriate SLAs and KPIs
- Responsible for managing and reporting of performance against defined SLAs and KPIs
- Work closely with the solution teams and SLs to ensure delivery units are appropriately established and adopt a tech-first mindset to complement the domain expertise.
- Participate in Global MS forums to ensure full alignment of MS agenda with market, solution & campaign priorities.
- Responsible for growth, development and scaling of the team
- Be a persuasive advocate and ability to influence while working across service lines to develop and enable solutions for our clients
- Exceptional delivery leadership skills, ability to design, build, motivate and scale into an industrialized operation for the future.
- Deep understanding of delivery centers for global organizations
- Expertise in leveraging technology to enhance business outcomes and client experiences, particularly to scale
- Mind-set of product / service delivery and drive continual innovation and improvements
- Experience managing offshore resources and proven experience driving increased penetration rates
- Experience of establishing & managing of complex arrangements such as alliances & joint ventures.
- Experience of managing & transforming of businesses in complex organizations (e.g., multi-divisional, multi-geography).
- Experience of designing & executing global delivery strategies for large scale managed services
- Experience of working with multiple clients across variety of strategy and transformation consulting engagements; including organizational design, service delivery and cost reduction
- Strong people leadership, both in managing a hierarchical organization and partnering skills in influencing and negotiating across organizations.
- Executive presence and strong communications, facilitation, and presentation skills
- Applies diplomacy, interpersonal skills, and conflict resolution. Shows versatility in understanding and working in culturally diverse environments
- Possession of a strong personal code of ethics, including maintaining confidentiality
- A bachelor's degree or master's degree
- About 8 years of experience in service delivery operations
- Expertise focusing on managed services, to assist clients achieve a fully optimized realized goal.
- Strong organizational development skills
- A valid driver's license and passport is required
- Use your knowledge to mentor and lead a team of professionals on multiple projects
- The ability and willingness to travel and work in excess of standard hours when necessary
- Access to reliable transportation to/from the EY office and client sites. A driver's license is strongly recommended as ride share and public transportation options may not be available in all locations
- Senior Managers who possess the skills and attributes to help drive transformational change across Managed Services
- Developed relationships skills; sustained high-impact senior leadership and engagement team relationships
- An innovative and creative mindset
- Experience working in a geographically dispersed, matrixed organization with a complex stakeholder environment.
- Comfortable managing through ambiguity and complexity, while working in a virtual setting
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.