Technical Helpdesk Support

Printec Group

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 14 ημέρες

Job Description:We are PrintecPrintec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.Did you know that Printec is behind your daily transactions?Watch the to discover some of our business solutions.Responsibilities

Providing first level support and resolving customer technical issues
Properly escalating unresolved inquiries to the next level of onsite support
Tracking, routing and redirecting problems to the correct resources

Requirements:

Degree in IT, Computer Science or equivalent degree
Proven working experience in Technical Helpdesk support role
Working knowledge of helpdesk software, databases and remote control
Good level of English & Greek language (verbal and writing)
Strong client facing and communication skills
Advanced troubleshooting and multi-tasking skills
Willing to work in shifts (Mon-Sun 07.00-22.00)

Benefits:

Ticket restaurant card
Group private health & life insurance program
Flexible working arrangements
Opportunities to participate in trainings
Certified work environment by SHARE Equality Label®
Certified as a Great Place to Work®

As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.

Printec Group

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