Automotive Equipment Technician
Snap-on
- Carrollton, TX
- Permanent
- Full-time
- Ability to follow Snap-on’s Safety priorities and maintain a safe working environment, through awareness and focus
- Ability to further expand the use of Rapid Continuous Improvement in the day to day activates of the job, to help increase organizational capacity.
- Repair, maintain and install equipment in assigned territory. Follow clearly established standards for repair protocol, response times prioritization and customer communications.
- Assists Associate FST and FST employees with complex customer problems.
- Responsible for call completion and closure for all customers in assigned area.
- Manage customer s equipment needs during and after warranty periods.
- Resolves customer problems and ensures customer satisfaction.
- Sells contracts, updates/upgrades, and parts in assigned territory.
- Calls on customer prior to warranty or contract termination date.
- Makes cold calls to pursue the sale of service contracts.
- Schedules regular site visits with customers in order to provide timely accurate equipment service.
- Assists with collection of outstanding receivables.
- Administrative duties as required.
- Ability to resolve customer problems and ensure customer satisfaction.
- Assists with collection of outstanding receivables.
- Administrative duties such as onsite signatures form customers, inventory management, and fleet management.
- Collaboration with Snap-on Equipment Sales Force
- Associates Degree in a technical field, military training or equivalent with 1-5 years of experience.
- Basic knowledge of pneumatics and strong mechanical skills.
- Computer literacy on Microsoft office products.
- And knowledge of PC hardware repair.
- Basic knowledge of under car automotive operations.
- Knowledge of all products serviced by Snap-on Inc. as well as knowledge of all internal procedures.
- Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required.
- Strong communication skills. Ability to work with customers on a direct basis.
- Must possess a valid driver’s license.
- Must possess the ability to work from home and is a self-starter.