Regional Manager - Strategic Accounts (RAE)
PSA BDP
- 上海市
- 长期
- 全职
- Work closely on assigned key customer RFQ, business/system requirements, processes and KPI review.
- Provide support and assistance to country operations for key account implementation including:
- Initial operational system selection/setup
- Development and mapping of process flows and documentation
- Data entry requirements communications and training for internal users
- Training of BDP Technology products for client
- Explore and develop new business opportunities of existing key accounts
- Organize and support product training
- Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc)
- Regularly monitor business performance and service activities to ensure compliance to KPI
- Handle customer escalations
- Reviews monthly operational performance with customers and provide solutions to drive operational excellence
- Continually review and improve business processes for productivity and efficiency gains
- Regional contract management
- Communicate regional business and operational requirements for system integration projects with IT process business team
- Sound knowledge in the different sectors of the global forwarding industry (airfreight/ocean freight/warehouse) and business models
- Minimum 3 years customer management experience / operations experience.
- Ability to identify customer needs through business requirement gathering
- Competent in data analysis
- Strong communications and presentation skills
- Degree/ Diploma in Business, Supply Chain or Logistics
- Competent in Microsoft Office