Service Desk Analyst (L1) - Night Shift
Auxis - Barranquilla, Atlántico
Job Summary: The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service... Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle...
September 22
Auxis - Barranquilla, Atlántico
by the Service Desk Manager (SDM) Work with SDM to interview and train all Auxis new Service Desk Analyst personnel Assist..., Bachelors preferred At least 3 years’ experience as a Service Desk Level 2 Analyst (within or outside the Company...
September 22
Auxis - Barranquilla, Atlántico
and monitor the SME queue. Leadership: Meet goals and KPIs as set by the Service Desk Team Lead. Assist SDTL... with performance issues to ensure high visibility of team performance, service level compliance, and early identification of issues...
September 22
Auxis - Barranquilla, Atlántico
: Assist SDTL in measuring and driving down incident levels. Identify and implement improvements to the Service Desk incident... performance, service level compliance, and early identification of issues. Provide coaching and feedback for team compliance...
August 24
Center Source Colombia - Barranquilla, Atlántico
We are looking for it help desk support specialists that will oversee providing technical assistance and support.... will be responsible for answering queries and addressing system and user issues in a timely and professional manner. IT help desk support...
September 29