Customer Journey Expert Consumer Cards (productmanager)
ING
- Amsterdam, Noord-Holland
- Vast
- Voltijds
- You know how to convert your knowledge and experience requirements for new or improved features from concept to production.
- You apply your experience in supporting the product development with an end-to-end mindset, delivery of the business operations and services.
- You can simplify solutions and processes.
- You bridge IT and business through understanding of client needs, digitization and ensure delivery is of the right quality by defining and executing user acceptance tests.
- You monitor usage of the product by ensuring relevant data and management information is available.
- You contribute to the risk & control compliancy to mitigate business and operational risks.
- You have experience working with external suppliers and partners
- You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulations and policies.
- Together with your colleagues you are responsible for meeting your QBR goals.
- Have a bachelor’s or master’s degree.
- Have knowledge of the (Card) Payment market and/or experience in a similar role within ING.
- Understand customer needs and challenges.
- Have a commercial mindset and a drive to make an impact.
- Can demonstrate experience in implementing innovations, propositions and improvements in products and processes.
- Like to deep dive into the content to create the best products.
- Have strong problem-solving skills and the ability to take decisions based on data and facts.
- Have solid interpersonal and collaborative skills to interact with different stakeholders.
- Understand the need to comply with regulations and policies but dare to debate alternatives and challenge the status quo.
- Are an energetic, motivating person who can work as part of a team but also independently. A colleague who displays all aspects of ING’s Orange behavior.
- Are fluent in Dutch and English (verbally and written).
- An Agile working environment with innovative colleagues who strive every day to improve the solutions for our customers
- A challenging position in the core of ING with direct impact on our customers
- A salary tailored to your qualities and experience
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues