Apprentice Crew Member

McDonald's

  • Bury St Edmunds, Suffolk
  • Permanent
  • Full-time
  • 12 days ago
The opportunityEvery McDonald's customer should have a brilliant experience each time they visit. As an Apprentice Crew Member, you'll make it happen! Get trained to the highest standards in food preparation and hygiene, and work towards your Level 2 Hospitality Team Member Standard.Job requirementsAs an Apprentice Crew Member, you'll quickly become part of a team, or 'Crew', that works together to provide the best, quick service, and a great family restaurant experience. If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role.You'll be working in our fast-moving, high-energy environment and we're looking for a genuine smile plus an ability to connect with customers!What your apprenticeship will offer:● You'll work towards a Level 2 Hospitality Team Member Standard - which is equivalent to 5 GCSES!● You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.● The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.● You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.● They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.What your role will involve:When working in a McDonald's restaurant, you will have to do a number of regular tasks, many which follow set procedures. Your tasks will include:● Preparing every customer's food and drink to a gold stand.● Making the customer's experience special - adapt to each customer's needs, be patient and welcoming.● Keeping up to date with knowledge on our food and promotions.● Completing tasks and activities in line with training/SOCs, company guidelines and management direction.● Adhering to McDonald's standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.● Taking responsibility for your training in all areas; looking for opportunities to improve and develop.● Following the 'Fix Up, Work Sharp' guidelines and taking pride in your personal appearance.Job personal attributesAre you what we need?
● You are friendly, courteous, and helpful; and you work well as part of a team.
● Our doors are open to everyone; you'll be confident in approaching and dealing with diverse groups of people.
● You'll need to understand the importance of maintaining high standards of quality and service as well as cleanliness.
● The ability to maintain high energy levels whilst working both efficiently and productively is essential.
● Finally, your appearance should be smart and clean.LocationBury St Edmunds
42 Cornhill
Bury St Edmunds
United Kingdom
IP33 1DXMeet the teamMy apprenticeship has helped me gain so much knowledge - it's been amazing! Crew Member Level 2The apprenticeship helps to enhance what I'm doing in my role, while gaining a recognised qualification. Customer Care Assistant and Customer Experience Leader Level 2Completing the apprenticeship has made me focus on how to motivate people and focus on their individual needs. Shift Leader Level 3Training and supportSince 2006, we’ve supported over 19,500 apprentices across the business. At McDonald’s we believe in opportunity for everyone. That’s why every apprentice is allocated a mentor from day one of their journey, as well as support from an industry-expert coach to help you gain a national recognised qualification. They will help throughout the apprenticeship and provide you with McDonald’s-specific training so you can reach your full potential, increase confidence and develop new skills and knowledge along the way.Career ProgressionHere at McDonald’s, we offer an apprenticeship for every role in our restaurants. Join us as an apprentice, develop your knowledge, skills and confidence and see where your career could go! With apprenticeships on offer for Crew Members right up to Business Managers, we even offer a degree apprenticeship which is fully funded by McDonald’s. The sky’s the limit so join us today to begin your career and learning journey.BenefitsQualificationsGain nationally recognised qualifications through our a range of restaurant led apprenticeshipsDiscountsAccess to McDonald's Employee, NUS and Oyster discounts.Build knowledge, skills and confidenceDiscover what it's like to work in a retail environment, gaining skills and knowledge for your future.Greater understanding of hospitalityDevelop your skill set and experience while gaining qualifications.Support from expert trainersSupport from your restaurant team with your apprenticeship progression.Online resourcesAccess to online resources to complement your learning.Learn while you earnCombines restaurant curriculum with academic study.Free mealYou'll be entitled to a free meal during your shift.Pension SchemeIf eligible you'll be automatically enrolled into our NEST pension scheme.Service awardsWe celebrate continuous service by awarding you £75 for 5 years' service, all the way up to £1,000 for 30 years' service.Why work hereOur values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

McDonald's