Customer Experience Advisor 39512
Jonathan Lee Recruitment
- Coventry
- £23.63 per hour
- Permanent
- Full-time
- Building rapport with clients & retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
- Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email
- Identify and manage any complaints on the initial contact
- Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do
- Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer
- Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
- Provide creative client and retailer solutions where the client is at the heart of all decision making
- Experience in delivery of exceptional client experiences is desirable, including client experience team members from automotive brands
- An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
- Experience of managing a high volume of queries
- Customer Service Call Centre experience (desirable)
- Resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
- An effective team player, actively leads, develops and supports team members
- Strong communication, time management, decision making and problem solving skills
- Strong stakeholder management skills
- Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
- Ability to identify opportunities for improvements and implement change