Growable Partner Success Manager with English (Temporary role)
Acronis
- Barcelona
- Temporal
- Tiempo completo
- Drive partner's engagement and satisfaction throughout the entire partner lifecycle
- Make sure assigned Service Providers are engaged with Acronis, which includes, but is not limited to:
- Backing up Customer's or their own data
- Consuming services on or above their monthly commitment
- Protecting workloads, adding new ones
- Passing certifications
- Logging into the Management Console, Partner Portal, Academy
- To ensure the engagement, run, prepare or actively participate in the following activities: calls, zoom sessions, email communication, surveys
- Connect with Acronis Service Providers using the approved tools, including but not limited to Avaya, Zoom, Outlook, Gainsight, etc.
- Guide Service Providers through all needed training sessions, resources and tools
- Guide partners to adopt Acronis Automation tooling to increase their operational efficiency
- Put maximum efforts to avoid churn and retain a Service Provider
- Maintain a regularity/frequency of contact with every partner depending on priority
- Do the research before reaching out to a Service Provider and prepare questions based on it, using company's web site, LinkedIn profile, any other public information about the company or contact
- If needed, find additional contacts of a Service Provider via LinkedIn, Salesforce database, connections
- Co-operate with all related departments at Acronis: Solution Engineers, Support, Sales Enablement, Product Management, etc.
- All activities must be documented in Salesforce, demo sessions via Zoom should be done with camera on.
- Understand Acronis brand messages and communicate them effectively to prospects; respect and support sales' role in promoting a positive brand image
- Understand Acronis key competitors and effectively communicate differentiators ("kill points") of our products/solutions
- Receive coaching feedback and participate in individual coaching sessions
- Pass obligatory quarterly upskill training sessions
- Experience in equivalent role highly desired
- Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product's different features and answer all customer questions
- Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities
- Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies
- Strong presentational, communication, interpersonal, planning and time management skills
- Fluent English
- Passion and commitment to succeed by working hard and never giving up