Inside Sales Representative
Yancey Bros
- Savannah, GA
- Permanent
- Full-time
- Calls on assigned accounts (inside sales) – Approx. 50 calls a day
- Provide quotes for all preventative maintenance (PM) follow-up repairs (AWR’s) for both assigned accounts and Product Support Sales Reps accounts in assigned territory
- Qualify and Maintain contact with small to medium size customers to increase sales of parts and service solutions
- Maintains current customer and prospect list for assigned territory
- “Sell the House” – reviews additional maintenance services, Extended Warranties (ESC’s), along with follow up repairs from PM service and parts sales
- Grow customer value service agreements (CVA’s)
- Maintains customer activities, opportunity pipeline and equipment lists in SalesLink
- Informs Product Support Manager of new customer service opportunities
- Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
- Consistently maintains positive, productive and mature work ethics
- Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility
- Works with various vendors to solicit parts or services required to support any proposed service activity
- Maintains up to date maintenance contract pricing
- Participate in required safety program, and work in a safe manner
- Additional duties as assigned by manager
- College graduate with two years’ experience in technical repair services or parts sales or high school graduate with five years’ experience in technical repair services or part sales
- Must be able to clearly communicate by telephone and in-person with internal and external customers.
- Must have an outstanding positive attitude at all times!
- Valid state driving license with an acceptable/good driving record.
- Ability to drive daily to various customer locations.
- Must have PC experience with MS Excel, Word, and general computer literacy.
- General math abilities and business operations knowledge required. Typing skills and ability to write general business correspondence required.
- Excellent communications skills (verbal and written) and customer service skills necessary.
- Safety: We value the lives and health of our team and customers above all else.
- Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
- Teamwork: We work as one across our organization for the benefit of our customers.
- Acting in a safe manner
- Exhibiting honesty and integrity
- Acting in a fair and ethical manner
- Team mentality
- Delivering quality results
- Embraces change / improvement
- Exhibiting superior customer service skills
- Exhibiting pride and ownership
- Working with a sense of urgency
- Exhibiting a winning attitude
- Competitive Pay
- Individual Bonus Opportunities Available
- Technician Tool Allowance
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
- Paid Holidays
- Paid Sick Leave
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities