Retail Store Manager - Dayton, OH

• Support the mission by achieving sales, budget, and profit objectives while ensuring that the store operates in an efficient manner.
• Lead the retail operations, including eCommerce, marketing, and production.
• Manage the existing team, and build a strong supervisory team, in particular as additional stores are opened.
• Using national standards from the St. Vincent de Paul Society, set sales and production goals and hold the team accountable for achieving them.
• Maximize the use of the point-of-sale system features including the effective use of metrics to communicate results as compared to planned goals to St. Vincent de Paul leadership.
• Continuously coach and motivate the team to meet assigned goals and expectations.
• Demonstrate sales leadership for the team by playing an active role on the selling floor.
• Collaborate with the Chief of Staff and Marketing to identify marketing opportunities to drive sales.
• Cultivate customer relationships by knowing and engaging repeat clientele.
• Resolve all customer complaints and issues quickly, efficiently, and with respect resulting in an overall positive experience.
• Represent the St. Vincent de Paul mission and values to drive customer and staff loyalty.
• Ensure cash control procedures are properly followed, including bank deposits, safe funds, and petty cash.
• Manage store P&L by managing controllable expenses and labor costs.
• Effective scheduling to maintain adequate floor coverage and consistent processing of donations while maintaining payroll budgets.
• Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, and inventory management.
• Maintain a neat, clean and safe working environment on the sales floor and warehouse.
• Lead eCommerce activities for maximum return on investment.
• Participate in national store meetings twice yearly and build a network of relationships across other St. Vincent de Paul store leadership across the country.
• Seek out and leverage volunteers for daily operations as well as project-based and advisory roles to lead the growth of the stores.

• Demonstrated experience managing a retail store, or several stores, preferably with multiple sales channels.
• Mastery of optimizing sales and production data to drive growth, including optimizing point-of-sale data.
• The ability to manage with empathy a diverse workforce, and interact with the entire community of customers, employees, vendors, and those served by the mission.
• Experience working or volunteering for a non-profit organization, or working in thrift or consignment retail would be an advantage.
• Prior experience in scouting potential retail locations would be an advantage.
• Experience with Microsoft Office and associated tools.
• Willing to travel locally as necessary to retail operations, engage with neighboring St. Vincent de Paul operators, and to attend the twice-annual national sales meeting of the St. Vincent de Paul Society is required.

@Orchard