Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Tecnico Especialista en Seguridad ElectronicaEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryHas a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.ResponsibilitiesWork OrdersSupports moderate security installations/de-installations.Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination.Supports tracking of customer security ticketing orders, including: reporting requirements and audit requests.Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders.Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary.Incident ManagementResponds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delaysAssists with reporting and root cause analysis relating to moderately difficult security incidentsHas substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report (PIR) responseFacility / Infrastructure MaintenanceSupports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and proceduresSupports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updatesParticipate in moderate customer-facing support requests, including: negotiated audits, security custom orders and cage build initiationCoordinates asset inventory for security IP address management, including: tracking and distributing IP addresses for security equipmentVendor ManagementSupports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requestsCoordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirementsSite AdministrationHas substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered toAnalyzes and maintains security drawings and site-specific supporting documentationCollaborationProvides assistance to security stakeholders during moderately difficult maintenance activitiesCommunicates with stakeholders to properly coordinate security installations impacting facility infrastructuresPartners with security teams to implement and validate system upgrades and provide recommendationsSupports cross-functional teams on new builds and expansionsQualificationsTypically requires a high school diploma and 2-4 years of equivalent work experienceB2 english levelAMAG system knowledge is a plusEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
