Customer Technical Support with Portuguese
Cognizant
- Gdańsk, pomorskie
- Stała
- Pełny etat
Requirements:
- Excellent verbal and written English & Portuguese (min B2);
- 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution;
- Experience in multiple communication channel queue environments both phone and email support;
- Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills;
- Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries;
- Experience analyzing data, trends, and client information to identify product or service enhancement opportunities;
- Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications;
- Ability to multitask using different media programs
- Opportunity to be part of a global organization focused on the development;
- Open-minded and multinational environment;
- Training & development opportunities including language courses;
- Professional development and a clear career path;
- Full equipment and paid training provided from the first day of work;
- Extensive benefits package: (Multisport Card, LuxMed medical healthcare including dental care, Life insurance, Cafeteria benefits)
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