Business Support Supervisor
Boston Scientific
- Dubai
- Permanent
- Full-time
- Supervise day to day operations of the Central Administrators related to management of selected Healthcare Professionals’ interactions, events and activities, PO and invoice handling, other administrative like: travel-and expenses co-ordination, coordinating meetings/appointments, coordinating logistics of the marketing materials.
- Ensure high quality, accuracy and on time processing of the requests received by Central team from the internal customers.
- Act as the subject matter in the administrative processes assigned to Central team, assisting the team with inquiries and collaborating with cross country and cross functional groups to resolve issues.
- Monitors team performance and service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management.
- Identify process improvement and standardization opportunities and partner with management and other stakeholders to ensure effective implementation.
- Responsible for maintaining the appropriate staffing levels including planning and administering team schedules as per performance requirements.
- Ensures training requirements for Central Administrators are current and training is provided as needed - responsible to keep all documentation and work instructions accurate and up to date.
- Responsible for reviewing performance, career development and objectives of the Central Administrators team - assisting manager in establishing department goals.
- Motivate team to achieve individual and team’s objectives.
- Ensures that departmental policies and procedures are followed and in compliance with corporate policies and procedures.
- Internal & External Audit support.
- Support to New Service Requests, collaborate on EMEA and central or country related projects/assignments of broader scope, aligned and agreed with BSM & BSD (New Service Request process to be followed when needed).
- Min 2 years in the people leader role.
- Bachelor's degree or higher.
- Previous experience in working as a supervisor or team leader in the operational or administrative team.
- Fluent English, written and spoken, is mandatory.
- Interpersonal and people management skills, ability to motivate people.
- Excellent communication skills with ability to build relationships by communicating, influencing and negotiating effectively.
- Continuous improvement mindset to lead process improvements and to participate in projects.
- Problem solver with strong customer services orientation.
- Orientation for result and analytical skills.
- Ability to work across cultures and matrix organization.
- Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued.