Customer Journey Expert - IPA Business Support
ING
- Amsterdam, Noord-Holland
- Vast
- Voltijds
- You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.
- You will be the interfacing function between various stakeholders (trading, sales, Ops, IT, markets, and software vendor partners) to understand the challenges and identify how technology and process can be used to solve them.
- You will represent the voice of the business to the squads.
- Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments;
- As partner of the squads, maximises business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog in AZURE and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery;
- Translate and explain the “What” so that the IT engineers can determine the appropriate “How”
- Makes sure that the COPAFIT element of the change delivery are covered and taken care of;
- Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions;
- Provide process design and visualisation;
- Works independently and ensures that implications of decisions are thought through and get addressed;
- Be able to have a good end-to-end vision and manage complexity;
- Keep track of and analyze market and competition developments;
- Leads, guides, and inspires others in specific areas and manages the preparations and commitments regarding deliverables;
- Creates an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead;
- Establishes and maintains strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also, to identify business opportunities to drive revenue and improve product offerings;
- Trains and coaches involved parties, ensuring understanding, adoption, and proper implementation of proposed solution(s);
- Accumulates and collects knowledge, keeps it up to date and makes it accessible for re-use. Takes initiatives for sharing knowledge;
- In case of an existing product/market, also takes care of the further development of a product by initiating new Epics, Features and Stories.
- Completed a bachelor’s degree;
- 5+ years background in Financial Markets and/or Treasury;
- Experience in Risk Management;
- Familiar with the Financial Markets regulation is a plus;
- Experience with working in Agile/Scrum is a plus;
- You have a problem-solving mentality;
- Good communication skills (in English), communication and presentation skills (telling – selling) across different skill and seniority levels;
- You are flexible and you easily adapt to a changing environment;
- You enjoy working in a diverse and multi-cultural environment, you trust others and can be trusted;
- You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.
- A salary tailored to your qualities and experience
- 36 or 40 hour workweek
- Individual leave: 24+2 individual holiday days based on 36 hr workweek
- Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
- CSR days: up to 2 days per year to actively engage in society by volunteering
- 13th month salary
- 8% Holiday payment
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- Mobility card
- Attractive pension scheme
- Hybrid working to blend home working for focus and office working for collaboration and co-creation