旅舍主任
東華三院
- 新蒲崗
- 長期
- 全職
- Assist superiors in management/leasing of the Group’s hostel and in developing a strategic plan for the hostel accommodation;
- assist in development, review and document hostel policies and protocols to ensure consistent and sustainable operations of the hostel;
- monitor safety and wellbeing of the lodgers, licensees and visitors while ensuring living environments are in compliance with statutory requirements and standards;
- draft annual hostel budget and monitor on-going expenditure budgets;
- monitor inventory levels and place orders for products and supplies for the hostel;
- collect, analyze and interpret data to help hostel staff to provide service to clients;
- attend emergency calls and urgent duty round the clock;
- handle emergency situations and assist in conducting investigations and submit reports to superiors;
- handle complaints, enquires and requests from customers, lodgers, licensees and visitors; and
- perform any duties as assigned by superiors and may need to work after office hours, Sundays and public holidays.
- a Higher Diploma/Associate Degree in Hospitality or related discipline;
- at least 2 years' working experience in managing hotels, hostels, university dormitories, etc., of which at least 1 year in a supervisory position;
- well conversant with the prevailing regulations in hostel operation;
- strong analytical and problem-solving skills;
- ability to respond appropriately and professionally in crisis situations;
- strong interpersonal and influencing skills and ability to communicate effectively with all level of colleagues/customers;
- good knowledge of budget preparation and formulation;
- good command of written and spoken English and Chinese, ability to speak Putonghua is a definite advantage; and
- high proficiency in computer usage.