Coordinator II, Wholesale Sales Support
Pilot Flying J
- Knoxville, TN
- Permanent
- Full-time
- Execute weekly transaction and other requested reporting when required by customers.
- Follow up on assigned inquiries to ensure completion in an acceptable time frame.
- Establish and maintain successful working relationships with the Commercial Excellence, Customer Success, Marketing and Order Fulfillment teams, in alignment with shared goals.
- Develop rapport with the Wholesale customer base through regular conversation by having reactive and proactive phone calls.
- Partner with the Customer Success and Marketing Teams to support a specific set of customers.
- Execute regular customer surveys to gain feedback from the Wholesale Customer Base. Collaborate with Manager to strategically address any feedback.
- High School Diploma or Equivalent Certificate Required
- Bachelor’s Degree Preferred or Minimum 2 years Customer Service Experience
- Intermediate Microsoft Office skills
- Intermediate skills with a CRM (i.e., Salesforce) and other company software preferred
- Ability to gain knowledge of fuel and rack marketing industry
- Ability to gain knowledge of company products and offerings
- Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
- Strong organizational skills with attention to detail
- Professional demeanor with strong communication in person, email, or phone to interact effectively with various levels of the organization
- Ability to influence others and provide excellent customer service
- Self-motivated with ability to work both independently and within teams to establish and meet deadlines, goals, and objectives
- Strong time management skills
- Ability to quickly learn new technology and use technology in all areas related to the role
- Nation-wide Medical Plan/Dental/Vision
- 401(k) Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Weekly Pay