Account Manager
Brite Services
- Bristol
- £40,000 per year
- Permanent
- Full-time
- Responsible for the successful delivery of metering work whether it be faults, new connections, or meter exchanges.
- Work with Strategic Account Manager to effectively deliver metering projects on behalf of Energy Suppliers.
- Take ownership of Supplier Metering issues and follow problems through to resolution.
- Proactively identify new opportunities from existing Suppliers and work with Strategic Account Manager on a proposal.
- Contribute to Supplier Account Plans to enable the business to effectively deliver on contractual agreements.
- Work with Operations to prioritise metering and fault work based on energy volume.
- Work with metering teams to understand priorities, dense areas of work and engineer availability to feedback into the supplier channel.
- To develop co-operative client focused relationships with all internal departments
- Designated point of contact for Energy Suppliers requiring day to day performance information.
- Maintain a log of data quality issues identified through data validation and identifies/leads improvement roadmap/initiatives.
- Provide an escalation route for staff and other business areas to resolve urgent items.
- Preparation of supplier reports on a monthly basis where these aren't automated.
- Understand upcoming industry change and how it may impact Energy Suppliers and Meter Operation.
- Participate in regular training/learning activities to maintain and develop skills and knowledge.
- Consistently professional, confident, and calm even in challenging situations.
- Demonstrate a customer focused approach
- Supportive and helpful team player with a flexible and positive attitude.
- Deliver a high volume of quality work on time.
- Strive to meet objectives and improve performance.
- Highly organised with good attention to detail
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