General Manager - CRM (10-15 yrs) Bhubaneshwar (After-Sales/Customer Service)
Kalinga Global Services
Bhubaneswar, Odisha
Permanent
Full-time
16 days ago
General ManagerQualification : Graduation / Post GraduationYears Of Experience : 10-15yrsJob Description :- Develop and implement effective CRM strategies to enhance customer satisfaction and loyalty.- Timely achieve collection and documentation target.- Efficiently manage the customer and create happy customer- Analyze market trends and customer feedback to identify areas for improvement in the CRM process.- Lead and manage a team of CRM professionals, ensuring they are motivated and equipped to deliver high-quality services.- Conduct regular training sessions to keep the team updated on industry best practices and CRM tools.- Streamline and optimize CRM processes to ensure efficiency and effectiveness in managing customer interactions.- Implement automation tools and technologies to enhance the overall CRM process.- Analyze customer data to derive meaningful insights that can be used to personalize services and improve customer engagement.- Work closely with the data analytics team to leverage data for strategic decision-making.- Collaborate with sales, marketing, and operations teams to align CRM strategies with overall business objectives.- Ensure seamless communication and coordination among different departments to deliver a unified customer experience.- Stay updated of technological advancements in CRM systems and recommend upgrades or changes as necessary.- Establish and manage a system for collecting and analyzing customer feedback.- Use feedback to drive improvements in products, services, and customer interactions.- Define and monitor key performance indicators (KPIs) to measure the success of CRM initiatives.- Regularly report on CRM performance to senior management.- Handling post sales query through emails and calls.- Maintaining Files and Documents Records.- Co- ordination with the sales team.- Formatting & Issuing document to clients (Credit Note, transfer document of Resale, Demand letter & Receipts)- Maintaining Files and Documents Records.- Preparing and Issuing Allotment Letters, Buyer s Agreements to the clients.- Issuing Payment Receipts, demand letters and reminders accordingly.Job Specification :- Strong leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.- Excellent communication, negotiation, and interpersonal skills.- In-depth knowledge of local real estate market trends, property values, and industry regulations.- Proficiency in real estate CRM software, Microsoft Office Suite, and other relevant technology tools. (ref:updazz.com)