Executive Manager - Northern Ireland
McLarens
- Belfast
- Permanent
- Full-time
- Financial performance as against the set regional budget, to include: effectively managing regional resource within the set headcount; revenue/Time logging targets; effectively managing aged WIP; assisting credit control to recover debt; identification of possible recruitment requirements as appropriate within the budget or when opportunities identified to aid profitable growth of the region
- Delivery of excellent and consistent regional performance against set performance measures such as client SLA’s, exception reports, external audits, internal QA measures, compliments/engage initiative and complaints
- Management of own caseload and involvement in supporting the cases handled by the team as required to include assisting with complaint resolution, mentoring and support during holidays and sickness leave.
- Continual review of processes, systems and methodologies with the aim of providing: the most efficient method of working; new and innovative solutions to what we do; accurate MI on all cases; a high energy and exciting work environment; market leading on boarding process
- Identify and deliver on regional growth opportunities by: working closely with the Head of Operations on an Area/Regional Broker strategy; working with the regional team to identify opportunities & assisting with the delivery of those opportunities; promote an environment of client focus & encourage and facilitate client interaction at all levels; providing suitable resource to participate in the Account Management of existing or prospective Insurer clients.
- Support the provision of Specialist Practices by working closely with the Product Heads and liaising over all aspects of common interest and mutual benefit. This will include helping to identify additional / future specialist capability across the Area; ensure delivery against the requirements from the Product Heads; encouraging technical development and learning
- Support the provision of the Major Loss Practice by working closely with the Head of Major Loss for your Area and liaising over all aspects of common interest and mutual benefit. This will include helping to identify additional / future major loss capability across the Area; ensure delivery against the requirements from the Head of Major Loss for the Area; encouraging technical development and learning