Control Room Manager
- Greater Accra
- Permanent
- Full-time
- Accurate personal time keeping is essential in this role. Ensure that control room staff are reporting 15 minutes prior to shift commencement.
- Ensuring that Control Room staff are handing over correctly and effectively. Shift handovers must be done with a full brief of shift activities and concise SITREPS of any current live operations.
- Ensure that Controllers are Monitoring the various locations via CUG through strong communication procedures with site contractors and supervisors and Mobile Patrol Teams.
- Ensure that Controllers are Channelling Client and Security Officers technical, life support and service requirements to relevant department heads.
- Analysing and relaying all field reports in a coherent and detailed manner to Department Heads.
- Ensure that Daily reports concerning Incident Reports, Deployment, Security Officer Attendance, Vehicle deployment and fuel usage, are sent through to Operations Division and Country Manager no later than 09:30HRS by the Controllers.
- Effective liaison between Local Security Agencies.
- Maintaining an accurate directory of all Company, Client, Government Security Service (Police, Hospitals) personnel.
- Power management duties – Suitable stocks of fuel for on-site generator with monitoring and recording duties.
- Ensuring that control room operators are continuously trained in all facets of control room operations.
- Ensure Controllers are recording vehicle usage and vehicle movement. Reports to be sent through daily.
- All information gleaned during shift duties remains Private and Confidential.
- Monitor the use of internet in the office.
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks.
- Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Setting up new user’s account and profiles, as well as dealing with passwords issues
- Conduction electrical safety checks on computer equipment
- Train staff about potential uses of existing technology
- Meet with managers to discuss system requirements, specifications, costs, and timelines.
- Ensure security of data, network access and backup systems
- Identify problematic areas in the control room operations and implementing strategic solutions in time.
- Generate reports on incidents/ HSE and monthly reports as and when required.
- Provide technical IT support for the technical department as and when required.
- Any other job that will be assigned from time to time.
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