ECommerce Support
Jonathan Lee Recruitment
- Warwick
- £25.96 per hour
- Permanent
- Full-time
- Resolve end-user enquiries, technical issues, and support requests related to the Experience E-commerce tech stack
- Escalate complex issues to the relevant teams and coordinate resolution
- Build and maintain relationships with end-users
- Develop and manage user guides
- Develop and refine support processes and workflows to enhance efficiency and effectiveness
- Experience within a digital marketing, digital development or E-commerce team or agency
- Excellent problem-solving skills
- Excellent communication skills
- Experience using Google Analytics and SEMRUSH or similar
- Knowledge of Agile methodology