Responsable associé des services de projets de laboratoire/ Associate Lab Project Services Manager
IQVIA
- Laval, QC
- Permanent
- Full-time
- Baccalauréat en sciences de la vie et/ou domaine connexe Ou • 5+ années d'expérience clinique ou dans le secteur de la recherche, dont 1 an d'expérience en gestion de projet/mise en place de projet. Préf. • Combinaison équivalente d'études, de formation et d'expérience • Solides compétences interpersonnelles et de gestion de la clientèle. • Compréhension pratique de la terminologie de la recherche et de la recherche clinique. • Connaissance pratique des processus de gestion de projet, des processus du laboratoire de l'entreprise et/ou connaissance pratique équivalente des opérations de laboratoire (kits/fournitures, logistique, opérations de laboratoire, stockage des échantillons, déclaration et transferts de données, alertes de site, etc.) préférée. • Maîtrise informatique démontrée de Microsoft Office et des systèmes de l'entreprise, ou expérience équivalente avec des systèmes de laboratoire centralisés similaires, de préférence. • Capacité démontrée à travailler dans un environnement en évolution rapide tout en possédant de solides compétences organisationnelles et une capacité démontrée à respecter les délais. • Solides compétences en communication écrite et verbale, y compris une bonne maîtrise de l'anglais et du français. • Capacité à établir et à entretenir des relations de travail efficaces avec les collègues, les gestionnaires et les clients.
Under general direction, manage assigned projects within the Protein Science team for external or for internal projects. Acts as the main point of contact for the Customer after study award and throughout the entire study lifecycle (startup, maintenance, closeout). Ensures work is conducted in line with standard operating procedures, policies, ISO9001 standard and good practices.Essential Functions
- Study Setup and Planning:
- Facilitate seamless study set-up including Protocol and Budget review, leading meetings, develop and implement project plans, milestone, risk, issue and action logs. Partner with Study Setup team to ensure quality database set-up, oversee preparation of protocol specific documentation. Will prepare and present protocol-specific materials at Kick Off and Investigator meetings
- Study Activity Monitoring and Closeout:
- Will monitor the Project Management Plan, timelines and deliverables, manage study documentation throughout the Project lifecycle, oversee study monitoring and reporting, conduct meetings to meet needs of the Study and Customer requirements
- Will manage study scope changes and budget monitor quality of the study and any service-related issues, implementing changes as required. Lessons learnt will be reviewed and shared
- Proactive Lines of Communication:
- Build and own the Customer relationship, facilitate communication, collaborate with all operational areas within the company
- Will serve as an escalation point for study level issues and will coordinate and triage study-specific issues
- May coordinates customer survey follow up and ongoing health checks to support Customer relationship building
- Meetings, Initiatives and Training Activities:
- Will represent the company at meetings and other internal / external face to face meetings. Will participate in audits and inspections as required
- Will establish regular lines of communication with sites to manage on-going project expectations and issues. Will participate in improvement projects as needed
- Will assist in training of less experienced staff.
- Bachelor's Degree Life Sciences and/or related field Or
- 5+ years of clinical or research industry experience, including 1 year project management / project set up experience Pref Or
- Equivalent combination of education, training and experience
- Strong interpersonal and customer management skills.
- Working understanding of research and clinical research terminology.
- Working knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) preferred.
- Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred.
- Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and a demonstrated ability to meet deadlines.
- Strong written and verbal communication skills including good command of English and French language.
- Ability to establish and maintain effective working relationships with coworkers, managers and customers.