Job Responsibility As a liaison person for internal and external to create a healthy networking activity within the organization and Client. Responsible to handle incoming calls from Client and customer for the assigned team, provide support for Operations Team. Work closely with the Collection Managers, to assist the team to achieve team / Client KPI. Assignment and payment listing received from Client uploaded into system on timely manner. To perform daily check of new assignments and customers files, distribute/reassigned files to team, monitor workload, and supervise daily collection activities of the team in order to meet Company s and Client s monthly collection target. Reports required by Client are prepared and send to Client within the dateline. All reports submitted to Client must be accurate. To update payment report on timely manner in the system, to ensure any discrepancies are referred with Client immediately. To ensure all the payments claimed are honored by Client, any differences to be identified and clarification obtained from Client. To prepare and ensure invoices are submitted to Client within the timeframe. To prepare / finalize staff monthly commission entitlement listing before the timeframe. To back up reception whenever needed Job Requirements Possess minimum SPM, Diploma or Equivalent At least 1 year of experience as Admin Assistant or similar role Proficiency with Microsoft Office (Outlook, Word, and Excel). Willing to work onsite at Brem Mall, Kepong (accessible by MRT) Job Benifits Career Development