Account Manager Team Lead, EMEA

• Build and evolve an appropriately skilled and qualified Account Management team based on the company’s current and future goals.
• Manage, motivate and support team in delivery of their roles and core outputs.
• Set sales targets, quotas and approach, using data to accurately track and forecast according to budget.
• Implement and deliver KPI’s across the regional team, continuously reviewing ROI across workstreams.
• Sales coaching to optimise delivery on core business objectives and drive development within the team.
• Review and enhance the Account Management Strategy ensuring that the team has a structured approach to understanding customer needs and objectives together with the mechanisms to drive customer value.
• Developing relevant sales enablement documentation to support sales negotiations.
• Design and implement strategic campaigns that generate supplier growth or additional revenue.
• Supporting the Head of to implement regular reporting outputs for leadership team.
• Act as key stakeholder across the global business for the customer portfolio. Sharing insights, successes and opportunities to expand our offering further.
• Escalation of issues to the Head of in a timely manner and undertake necessary steps to ensure resolution and root cause analysis.
• Sign-off on service agreement documents at point of sale.
• Own and resolve customer complaints in a timely manner, ensuring that both Sedex & the customer’s needs are considered.
• Seek opportunities to improve processes that will have a direct and positive impact on the customer journey and create team efficiency.
• Working closely & collaborating with a variety of internal business teams and stakeholders.
• Ability to be in the regional office, meeting internal and external stakeholders face to face. Ability to travel to customers on occasion if required.

• 5+ years' experience in a sales focussed team management role.
• Excellent leadership qualities with proven ability to coach, drive long term sales strategies, develop and successfully manage a team of high performing Account Managers to meet and exceed KPIs.
• Familiarity with managing customers in a SaaS or similar product environment.
• Ability to demonstrate an understanding of data analysis and an ability to extract useful insights from raw data and information for the purpose of strategy creation, furthering key account agendas, and enabling the achievement of goals and targets.
• Experienced in developing a range of productive relationships and fostering a team ethic. Strong collaboration and influencing skills, ability to demonstrate stakeholder management.
• To be driven to work in a fast-paced, ambiguous, ever-changing environment, and can organise & prioritise your work independently.
• Excellent communication and presentation skills with experience in strengthening and developing relationships at a decision maker level.
• Innovative, critical and creative thinking in finding solution that exceed customer expectations, with the ability to be agile in an ever-changing environment.
• Strong listening skills and ability to communicate effectively and adapt style to all levels of subject understanding.
• Knowledge of Salesforce and ThoughtSpot.
• Knowledge of procurement systems, Responsible Sourcing and SaaS is an asset but not mandatory.

• Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
• Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
• Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
• Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
• Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Sedex