System Support Engineer
Motorola Solutions
- Kraków, małopolskie
- Stała
- Pełny etat
CSE also helps integrate complex features that have been or about to be deployed in the field. These features interact with multiple value streams, applications, and devices. CSE also supports demonstrations for new features with internal teams and customers.Job DescriptionScope of Responsibilities/Expectations:To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations. Proactively assist with the characterization of system level issues.Must be analytical in thought process. Provide detailed analysis of system level issues. Participate/coordinate with the collection of all necessary box and system diagnostics information to quickly solve system level issues.Must be able to liaise between the engineering departments and external and internal customer coherently in written and spoken English.Participate in design reviews, feature and release content reviews providing a customer/user’s perspective on the software solutions developed. Work closely with development teams in Krakow on latest updates/changes to better analyze and isolate problems.Basic RequirementsHands-on experience with Linux systems administration (preferably Red Hat), Preferred background/education in operating knowledge of one or all of the following: MSWindows OS, Unix, RHEL/Linux.Good understanding of virtualization technologies (VMware)Attention to detailGood analytical skillsAbility to work efficiently in an international teamExcellent verbal and written communications skills in EnglishOptional SkillsBachelor degree in engineering, physics, or computer science.Knowledge of containerization technologies.Knowledge of TCP/IP, network protocols and services (dns, dhcp, ftp, ntp)Network troubleshooting skills (Wireshark, tcpdump, nmap)Good understanding of system security aspectsRHCSA and CCNA certificatesSQL and Postgres knowledgeKnowledge of Windows Server operating systemiv>Also, to reward your hard work you’ll get:Competitive salary packagePrivate medical & dental coverageEmployee Pension PlanLife insuranceEmployee Stock Purchase PlanFlexible working hoursStrong collaborative cultureComfortable work conditions (high-class offices, parking space)Volleyball field and grill place next to the officeAccess to wellness facilities and integration events as well as training and broadDevelopment opportunities#LI-LB1Travel Requirements Under 10%Relocation Provided DomesticPosition Type ExperiencedReferral Payment Plan NoCompany Motorola Solutions Systems Polska Sp.z.o.oEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .