PFS Quality Review & Trainer - Hybrid

• Develop quality review indicators for assigned work unit or department.
• Conduct ongoing reviews of staff work performance focused on staff adherence to established policy and expressed account handling expectations.
• Analyze quality review results and provide non-compliance feedback to employees and management, when needed.
• Assist in the identification, prioritization and resolution of issues impacting quality of work product by staff. Perform needs assessment to determine level of training needed by staff.
• Prepare and present management reports on team member training, quality review indicators and outcomes.
• Work in partnership with supervisors and managers in the development of curriculum, including lesson plan, materials, and methods of training to meet the needs of the department.
• Prepare, implement, and conduct training programs that result in a captivating, informative adult learning experience.
• Conduct department training for: new hires, new/revised policy and procedures, compliance, and other subjects as needed.
• Conduct application end-user training for: i.Suite, CSC Papers, PAQMAN, CS-Link, and other revenue cycle management products as needed. This may relate to new application conversions, major changes in existing application, or refresher courses in existing applications.
• Provide additional training required to correct performance deficiencies, including one-on-one intervention as needed. Monitor improvement after training.
• Maintain and update Patient Financial Services training modules in order to ensure appropriate materials are used in staff development.
• Identify processes that should be documented. Create and publish policies, procedures, and job aids on own initiative as need is recognized or at request of PFS Management Team.
• Monitor adherence to new policy, procedure, or job aid through follow-up audits.
• Function as role model and mentor, as well as the "go to" person for staff questions and inquiries.
• Obtain appropriate Epic Hospital Billing (HB) certification and participate in CS-Link HB training environment patient build as need arises.

• High school diploma or GED required. Bachelor's degree in training, education or another related field preferred.
• 5 years of experience with a high level of working knowledge and expertise relating to hospital billing and collections / customer service / revenue cycle performance required.
• 5 years of experience in multiple areas and/or with supervisory or management experience preferred.

Cedars-Sinai