Technical Coordinator (bilingual)
Vaco
- Irvine, CA
- $27.00-30.50 per hour
- Contract
- Full-time
- Effectively communicate with various Navien personnels regarding product issues, changes, and new product development on assigned product(s)
- Routinely update and distribute new technical information to Technical Managers and team members
- Assist in quality control measures including return unit/parts testing and field reported issues on all Navien products, assist on NavienMate products as needed
- Research new technological developments and regulation changes in the market to assist in product development
- Coordinate and support testing/operations of new and ongoing prototype testing and installations in the field
- Visit various residential and commercial sites with others to provide technical and translating support
- Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.)
- Maintain open communication with other departments and/or outside sales representatives in the resolution of issues or concerns
- Assist in purchasing various HVAC tech related equipment and parts based on HQ’s request
- Coordinate high priority domestic and international shipments utilizing DHL, FedEx, a freight forwarder, and other shipping methods
- Utilize SAP and other Navien proprietary software to gather data, support personnels, and update product information
- Once per quarter, travel domestically or to Canada for 2 to 3 days
- One year of proven hands-on technical capability
- Must be able to fluently understand, speak, and write Korean
- Ability to translate technical documents from Korean to English
- Experience or understanding of Korean work culture
- Must be fluent in English with excellent verbal, written and interpersonal skills
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Effective collaboration and team player
- Organizational, time management and priority skills are a must
- One a quarter, ability to travel domestically or to Canada for 2-3 days
- 2+ years’ experience in an HVAC or plumbing industry a plus
- Experience in SAP a plus