Desktop Technician Intern
City of Fargo
- Fargo, ND
- $20.00 per hour
- Temporary
- Full-time
- Completes helpdesk tasks as assigned to keep technical hardware and software properly installed and maintained;
- Works with customers to ensure systems are working properly and technical assistance is available where needed for troubleshooting, support, and training.
- Tests new and existing hardware and software to ensure adequate performance;
- Deploys new assets as required to keep lifecycle equipment on schedule, as assigned;
- Maintains technical documentation for the computer systems, including instructions and support files, to ensure proper install and maintenance of systems;
- Maintains and updates fixed asset inventory for the helpdesk system.
- Communicates courteously and professionally and maintains working relationships with others in carrying out job functions.
- Frequently interacts with others in the organization as a function of providing support.
- Provides technical instruction to customers and follows-up as needed.
- Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices.
- Knows and follows department and city rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss;
- Wears proper protective equipment when policy requires or conditions indicate a need and also utilizes proper body mechanics and ergonomics while performing work;
- When potentially unsafe conditions are observed it is reported immediately for correction by the appropriate staff.
- Performs other duties and activities as assigned.
- Knowledge of help desk practices and environment of completing computer related tasks;
- Knowledge of computer hardware, software, printers and peripherals.
- Intermediate knowledge of Windows 10 and 11 OS;
- Knowledge of Microsoft Office applications - Word, Excel and Access - sufficient to provide advice and guidance on technical questions;
- Skill in computer hardware installation, maintenance and troubleshooting;
- Skill in computer software installation, maintenance and troubleshooting;
- Skill in communication and interpersonal skills as applied to interaction with coworkers, supervisor, and others, sufficient to exchange or convey information and to receive work direction.
- Provides a high level of Customer Service.