Network Operations Center Engineer - Offshore
Prime System Solutions
- Lahore, Punjab
- Permanent
- Full-time
- The opportunity to work remotely.
- The stability of a twenty-year-old company with the growth, excitement, and career potential of a startup
- Work with cutting edge technology everyday
- A strong focus on your industry training and certification including company paid for education and exams
- A team of highly motivated, extremely talented, fun and friendly engineers
- A place where ambition, loyalty, and exceptional performance will be noticed and rewarded
- A clear company vision and mission
- Creating areas of efficiency using scripting, automation, etc.
- Building a strong partnership with Spade vendors and leveraging their expertise.
- IT Support relating to issues with the internal systems and network infrastructure.
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Support services for virtualization technologies: VMware, Citrix, and Microsoft
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve service delivery.
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Maintains quality service by establishing and enforcing organization standards.
- Manage the remote monitoring and management system to ensure consistency and accurate reporting of customer devices.
- Managing monthly patching (including patch approvals and testing).
- Follow up on failed patches.
- BDR and AV monitoring and maintenance
- Software upgrades
- Scripting
- Freedom for technical creativity
- Ability to troubleshoot/act as escalation point for technical questions.
- Documentation
- Experience with Network Administration
- Office365 administration/security
- Active Directory/Group Policy Administration
- Cloud Hosting
- Azure
- AWS
- Egenera Management (Cloud Hosting)
- Experience with scripting
- Developing scripts to automate software installs, desktop cleanup and Office 365 Management.
- Experience with BDR (backup and disaster recovery).
- Experience with RMM Tool
- Labtech scripting (highly preferred)
- Experience administrating Microsoft Windows Server; account management, password resets, and file management
- Hands on experience with virus, spyware, and malware removal
- Basic network troubleshooting skills
- Experience with reporting
- Maintaining automated antivirus/antimalware
- Experience administrating Microsoft Exchange/365 including email account creation, distribution list management, and other basic administrative tasks
- Ability to work a minimal-load on-call rotation
- Experience recommending information technology strategies and evaluating organization outcomes; identifying problems, evaluating trends, anticipating requirements.
- This position will work overnight (US hours) and dayshift (Philippines)
- Experience supporting networks for small to mid-sized businesses
- Experience working for a Managed Service Provider
- Experience with ConnectWise Automate
- Centralized software deployment (highly preferred)
- Cisco Umbrella
- ID Agent/Dark Web