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Scheduler
Jobwise
- Warrington, Cheshire
- Permanent
- Part-time
- Act as the first point of contact for client inquiries, providing timely and accurate responses to build and maintain strong client relationships
- Coordinate with the mobile workforce and vendors, ensuring seamless scheduling and execution of facility management tasks
- Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services
- Manage and resolve any issues or complaints with a solutions-focused approach, aiming for client satisfaction
- Collaborate with various internal departments to ensure services are delivered efficiently and in alignment with client expectations
- Utilise customer feedback to continually improve service offerings and processes
- Maintain accurate records of client interactions, services provided, and feedback received
- Previous experience working as a Planner / Scheduler or Co-ordinator, where you were responsible for co-ordinating mobile workers
- Have experience working within a service delivery or contact centre
- Possess strong IT skills
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner
- Can interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers
- Work effectively under pressure within a busy and diverse environment
- Show a creative approach to analysing and solving problems using technology and reported information
- Adhere to process and compliance requirements
- Work well as part of a team
- Salary of £25,500pa rising to £26,500pa after 3 months
- Hours of work are 37.5 hours per week, Monday to Friday, between the hours of 8am to 6pm, however flexibility cane offered, and part time could be considered
- Holiday Entitlement is 24 days + bank holidays
- Working for a leading facilities management company
- Discounted gym membership
- Free parking
- Excellent facilities and social scene available within the business park, including picturesque areas for walks and breaks
- Close to major motorway and public transport links
- There are multiple vacancies available as they are setting up a new team
- Team incentives and celebrations and Company events
- Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday