Customer Service with German
- Türkiye
- Kontrat
- Tam zamanlı
- Basis the received training, processes any and all requests stemming from customers, which refer to the Rail/Hotel/Air/Car services in the client’s service portfolio, using the client’s tools and procedure.
- Is responsible for assimilating and putting in practice any process updates provided by the client or the internal support team.
- Ensures that all issued travel documentation is correct and is received by the intended recipient in a timely manner
- Adheres to the schedule and ensures that all individual SLAs are met.
- Communicates with all WNS & client teams through all available channels whenever required
- Reports to the TL any potential issues or malfunctions that may impact the individual/team’s performance
- Applies all official instructions/process updates received from the client or the internal support team
- High school degree
- 0-1 years of experience Front-End Customer Support experience preferred
- Excellent verbal and written communication skills in German & English
- Attention to details and problem solving skills
- Highly developed soft skills, in particular communication, empathy and patience
- Bonuses for your results;
- A friendly atmosphere and a multinational environment.
- Meal tickets (40 RON/Day);
- Wide range of development and training options (including soft skills and language courses);
- Medical coverage;
- Bookster and Benefits Online for you to enjoy your hobbies.
Vacancies in Turkey