Client Account Services - Senior Associate
JPMorgan Chase
- Bournemouth
- Permanent
- Full-time
- Leads the end-to-end account activities including fund launches, closures, mergers, and remediations within service level agreements
- Delivers the end-to-end market account opening process for clients and provide guidance to clients on market entry requirements
- Develops strong working relationships with key internal partners to provide seamless client delivery with focus on quality, efficiency and timeliness using tools such as Xceptor
- Identifies and executes process improvements, including opportunities to eliminate manual processes by leveraging digital tools. Provide support on key process and technology initiatives
- Engages, educates, and openly communicates with clients, establishing confidence and trust in order to enhance clients' experiences and relationships
- Raises early escalations, daily health check (DHC's) or Action Plans where required. Owns issue management, tracking and presents to senior management through to closure
- Finds opportunities to improve overall client experience, maintains green client satisfaction ratings or implements appropriate actions to ensure path to green
- Follows department procedures and protocols in every instance, is responsible for designing or has input into the creation of new systems and procedures
- Leads some highly complex non BAU tasks such as projects, innovation or automation initiatives. Understands the benefits to the customer, CAS or JPM
- Demonstrates excellent verbal and written communication skills and a positive attitude coupled with an assertive but professional approach to escalation, prioritization and problem solving
- Demonstrates great teamwork and valuable collaboration skills within a fast-paced working environment; and sustains a responsibility for data integrity, quality control checks and processes whilst maintaining clients' profiles
- Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks.
- Building teamwork through collaboration, leadership, management, people development and coaching
- Ability to identify and drive change, automation, efficiency and improvement
- Ability to demonstrate flexibility and operate in a changeable environment
- Excellent analytical and research skills, detail oriented. Ability to deep-dive and investigate issues to reach a successful resolution within a timely manner
- Strong verbal and written communication skills with ability to influence others
- Client relationship management in a corporate environment
- Corporate banking industry knowledge, preferably within Custody
- Experience managing global relationships
- Custody workflow, processes and procedures knowledge
- Capacity to work Sun to Thur work pattern if required
- Arabic or Afrikaans language skills an advantage