Return to Work / Claims Specialist
Emterra Group
- Oakville, ON
- $55,000-68,000 per year
- Permanent
- Full-time
- Assists the Disability Claims Manager in designing and implementing disability management programs that focus on health promotion, disability prevention and early and safe return-to-work and leading practices..
- Responds to inquiries from various stakeholders throughout Canada regarding claims administration and return to work practices and disability insurance.
- Under the direction of the Disability Claims Manager, will participate in disability and return to work management awareness training.
- Responsible for the proactive administrative management of assigned disability claims (STD, LTD and Life Waiver) and workplace claims by determining the length of disability through an evaluation of medical information and job duties for all Canadian sites.
- Under the direction of the Disability Claims Manager, provide regular updates to a variety of stakeholders (employees, managers, physicians, specialists, unions, providers, etc.) and gather the relevant information allowing the initial and ongoing assessment and management of an employee’s occupational and non-occupational injuries.
- Liaise with LTD Insurer to determine status of claims, action plans and next steps.
- Develop, compile, coordinate, analyze and monitor various case management reports.
- Track exemptible incidents from the Attendance Management Program for all Non-Culpable absenteeism in coordination and collaboration with the HR department.
- Provide supplemental coverage for the Disability Claims Management during vacation, time off etc.
- Assist with the onboarding and HR training for new hires.
- Assist the HR Director with HR related and administrative tasks, as assigned.
- This role may require site visits and is an onsite role.
- 1-2 years’ experience with administrative experience in data analytics.
- Post secondary education in a related field is required.
- Occupational Health and Safety certification is an asset.
- Knowledge of Provincial Workers Compensation legislation, Provincial Employment Standards Acts and Occupational Health and Safety regulations, Duty to Accommodate, Human Rights Code, Privacy laws, FIPPA, etc.; and provincial specific legislation (e.g., AODA).
- Excellent written and oral communication with various cross functional teams and internal and external stakeholders.
- Ability to develop and analyze relevant occupational health and safety statistical data.
- Ability to handle sensitive issues and to protect confidential medical information.
- Excellent computer skills with working knowledge of various software, including Microsoft Office.
- Ability to work independently and collaboratively as a team member.
- Exceptional problem-solving abilities and professional judgement.
- Previous work experience at Provincial Workers Compensation organizations is an asset