Solution Center HR Advisor
Carrier
- Galeana, N.L. Santa Catarina, N.L.
- Permanente
- Tiempo completo
- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
- Support the subject matter expert (SME) for all policies and procedures.
- Ensure data integrity through audits of the HR Information System.
- Update and analyze work process design and flow for policies and procedures.
- Provide policy interpretataion recommendations.
- Serve as an employee and customer advocate.
- Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
- Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.
- University Degree.
- 1 year of experience in HR or customer service.
- Advanced English (Conversational).
- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Experience in customer service in the United States.
- Resolve inquiries through ServiceNow case management system and via telephony system, striving for first contact resolution.
- Human resources knowledge base to provide consistent customer service.
- Participate in continuous improvement projects to improve employee experience and enhance efficiency.
- Microsoft Office (Excel).
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities.