1) Sell the hotel products and services using up-selling and suggestive selling techniques.运用销售技巧和增销技巧推广酒店的产品和服务。2) Prepare and execute action plans which increase reservation sales and associated business.准备和执行增加预订销售和相关业务的工作计划。3) Record and process reservations made by phone/fax/email.记录和处理通过电话，传真，电子邮件进行的预订。4) Accept waiting list reservations.接受等候单上的客人预订。5) Process amendments to reservations such as extensions, early departures, etc.修改延期和提前离店等特殊情况的预订记录。6) Manage “no show” reservations by investigation and recording of same.调查和记录未按预订抵店的预订情况。7) Record special billing arrangements for groups and conventions.对团组或会议的特别账单安排进行记录。8) Liaise with Guest Service Center Manager for all reservations requiring credit approval.与宾客服务中心经理联系要求信用审批的预订事宜。9) Maintain knowledge of special rates/ offers/ promotions.掌握关于特价，酬宾，促销活动的信息。10) Monitor reservation levels and inform Managers of current and future occupancy rates.监测预订情况，并向经理通报目前和将来的入住率。11) Prepare reports as requested (eg to travel agents, business houses etc).按照要求准备报告（如给旅行代理人和商业机构的报告等）。12) Prepare reservation sales reports.准备预订销售报告。13) Conducts shift briefings to ensure hotel activities and operational requirements are known.进行有效的交接班简报工作，以明确酒店活动和运营要求。14) Process all incoming and outgoing calls accurately and courteously.正确并礼貌地处理所有打进和打出酒店的电话。15) Records and controls accurately wake up calls.准确记录并管理叫早服务。16) Pages guests in co-operation with concerned departments.与相关部门合作，对客人进行呼叫。17) Records all entries on traffic sheets.将所有条目记录到电话单上。18) Assists guests with international calls and directory queries.协助客人处理国际长途和号码查询。19) Calls guests by name whenever possible.尽量称呼客人的姓名。20) Pages staff member when requested.如有需要，对工作人员进行呼叫。21) Abides by principles of guest privacy.遵守保护客人隐私的原则。22) Handles guests needs or requests and reports complaints to the Manager.满足客人的需要或请求，并向经理汇报投诉情况。23) Report on logbook daily.每日记下工作日志。24) Bill call costs.提供电话费单据。25) Aware of local telephone listings and frequently dialed numbers.熟悉当地电话表以及常拨号码。26) Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。27) Advises defects on switchboard equipment to Supervisor.向主管汇报总机设备出现的问题。28) Maintains a clean work environment.保持工作环境的清洁。29) Attends to all guest queries and requests promptly.及时处理客人的所有问询和要求。30) Maintains detailed knowledge of the Hotel's fire, life and safety system.熟知酒店的消防、救生和安全系统。31) Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.