Job Description Scope of Position The Digital Asia Pacific (APAC) roof has the mission to continuously improve digital competencies, products and services to increase customer satisfaction and enable the business to deliver excellence. Responsibilities The Business Solutions APAC domain is responsible for the business applications and digital solutions implemented across Airbus entities in the APAC region. The applications in the domain are generally organised in three Product Service Lines (PSL) as follows: Enterprise Resource Planning (ERP) such as SAP solutions; Engineering Solutions such as Product Lifecycle Management (PLM) solutions; and Transversal Functions such as human resources and corporate support solutions. The Application Analyst performs the analysis, specification, configuration, deployment, documentation and support of Digital Solutions across the APAC region. The scope of work encompasses selected applications from any of the PSL with a primary focus on all Engineering solutions and their integrated applications across all countries and entities in APAC. The Application Analyst Will Collaborate Closely With Other Digital Teams And Specialist; Digital APAC Business Relationship Managers; And The Central Technical Teams To Undertake The Following Missions Translate the business needs into IT requirements and proactively identify opportunities for business transformation or improvement enabled by technology. Develop a solid understanding of the customer's existing business and business processes, ideally end-to-end, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. Acts as a hands-on consultant for the operation and change of existing solutions as well as entry into service of new solutions and their exit from service For some applications, the job holder will act as a Product Manager, in accordance with the Digital APAC Operating Model. Key Responsibilities Product Strategy and Roadmap Planning Support the PSL lead in the Product/Service Planning based on the customer requirements Produce documentation of current challenges, future requirements, and benefits in a manner appropriate for the user Monitor external business trends in order to shape the business requirements better Propose with the Product Managers for the entire PSL a convergence/decommissioning plan of the related products Support Application Portfolio Management activities Product Design And Business Requirements Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the complex business requirements and operational objectives of the customer, with recommendations on automation. Identify areas for improvement in business processes providing possible IT solutions compliant with the Digital APAC strategy Define and develop the required specification documents to be reviewed with stakeholders and Product team members Product Build, Run & Decommission Ensure the implementation, configuration, delivery of operation enhancement Provide L1/L2/L3 functional support on various business applications Ensure knowledge is captured, updated and visible through knowledge articles Serve as liaison between Product Management teams and technical resources during product development, implementation and decommission to ensure integrity of the solution delivered Monitor product performance (delivery in Time Cost Quality, Business Value Creation) Participate to OP Financial planning Ensure TCO are properly managed Apply Digital APAC governance decisions (EA; make or buy; quality, security, sourcing etc..) and demonstrates compliance with the Digital APAC governance decisions Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be the exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code Of Conduct. Carry out any other task as directed by the superior Background & Skills Degree in IT/Information Management or Management, or Engineering, Computing, or Science related discipline Min Experience: 5-8 years' experience in IT or Digital Technology Other Experience/ Training/Qualifications Experience working in application support role, application implementation and/or deployment Experience in Project Portfolio Control, Product/Service Planning Experience in application support (L1/L2/L3) and incident/change management (ITIL knowledge) Knowledge of the full SDLC and Agile methodologies Experience in Project Management and Change Management Experience in IT & Business Strategy Alignment Ability to analyze in detail system issues, evaluate root cause and provide solution Ability to analyze business processes and identify applicative solutions Partner & Subcontractor Management, stakeholders Management, Customers' expectations & needs Experience in costing the development of applications and wide knowledge of solutions existing on the market Exceptional written and oral communication skills Strong team player, with ability to work as part of a larger group or independently Excellent attention to details, ability to multitask and effective time management skills Problem solving, problem management and analytical skills Technical Documentation production Excellent interpersonal skills with demonstrated ability to build long-lasting, collaborative relationships with other leaders and employees and the ability to focus on what is best for the business Strong customer/user focused attitude Demonstrated commitment to safety, quality and customer satisfaction Project management, change management and business Analysis skill Hands-on ability to implement best practices or suggest improvement This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company Airbus Helicopters Malaysia SDN. BHD. Employment Type Permanent Experience Level Professional Job Family Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [HIDDEN TEXT]. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
