Supervisor, Guest Services (Hostel)

• Attend and manage daily briefings and follow up tasks and room situations.
• Familiar with Y Loft operation systems including but not limited to property management system, room key card system and wake-up call system.
• Collect and supervise associates to collect customer feedback on hostel facilities, services and events. Manage enquiry, complaint in a timely manner by written and verbal means.
• Assist in preparation of regular reports and conduct data analysis.
• Delegate and supervise tasks for the team and report to managers in a timely manner.
• Handle dissatisfied guests to resolve concerns and request assistance from superior whenever necessary.
• Provide training to new commers and supervise performance. Provide coaching whenever in need.
• Take charge to maintaining operational productivity and efficiency of front-of-house operations including but not limited to reservation, registration, cashiering, retailing and handling guest enquiries.
• Assist to formulate strategies to enhance including but not limited to customer service standard, sales target and systems’ performance.
• Perform reception duty at lobby entrance.
• Perform shift duties including overnight shift

• Diploma or above in Hospitality Management or related disciplines.
• At least 3 years’ relevant experiences.
• Customer-oriented, well-organized with excellent interpersonal skills.
• Knowledge of Opera is an advantage.
• Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
• Proficiency in Windows applications and internet.
• 44 working hours per week with shift duty.
• Candidate should be flexible and adaptive to work on 24-hour shift roster, including overnight shift.
• Candidate with more experience will be considered senior position.
• Immediate available is preferred.

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