Application and production support
BNP Paribas
- Chennai, Tamil Nadu Mumbai, Maharashtra
- Permanent
- Full-time
- Shift timings: 1:30 PM to 10 PM. (Candidate should be flexible)
- Flexibility to support the application outside business hours or bank holidays for activities like DR drill, major incidents support or releases, sanity checks etc., if required.
- Provide L1 & L2 production support activities to a BI application.
- Response to incidents, user request, problems, in a timely manner
- Perform daily health check and actively monitor the system
- Should have good knowledge on SQL, SSIS and SSAS.
- Contribute majorly the investigation of SSIS packages and tracking the SSIS job execution logs is a must since all the jobs are setup in SSIS.
- From Cube point of view, understanding of SSAS is required in case if SSIS is completed but data is not loaded in the cube.
- Communicate and provide status updates on issues to users and application team
- To liaise with the related parties (e.g. IT, Operations, Front Office) to resolve the incident in a timely and permanent manner
- Support change management process and releases deployment, align to Group standard and policy
- Participate in Disaster Recovery test and Business Continuity activities
- Work closely with the application team on new initiatives (e.g. application rollout to new location, capacity planning, architecture)
- To identify the project priority/ constraint for the project plan related to production activity.
- Streamline production implementation and support processes in order to reduce turn around time for quality deliverables.
- Provide support and assist application team in resolving production incident raised by end user and identify the root cause of the incident by applying sound error tracing techniques