S2S Helpdesk with German

Wipro

Timișoara, Timiș
Permanent
Full-time

Acum 1 lună

Job Description:We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as an Procurement Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.The skills & experience you need:

Fluency in English and German;

Diploma / Degree holder or pursuing Bachelor Degree Courses;

At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;

Very good analytical and problem solving skills;

Numerical competencies;

Customer-oriented;

Ability to adhere to TAT and timelines;

Attention to detail;

Active listening combined with excellent written and verbal communication competences;

Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

What you'll be doing:

Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;

Ensures that the phone/chat line is open at the beginning of the work program;

Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);

Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;

Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;

Ensures a structured and high quality communication related to the open cases;

Creates tickets to the IT support team whenever necessary.

Benefits for working with us:#1 Top Employer 2024

Competitive salary with attractive set of social benefits:

- Private Pension Plan;- Monthly Benefit budget;- Medical insurance;- Life insurance;

Christmas bonus;
Relocation package for candidates outside of TIMIS county;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Professional development through a variety of training programs (hard/soft skills);
BOOKSTER opportunities;
Nice designed and central business office;
Coffee and tea on the house + massage at the office;
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

Wipro

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