Membership Support Coordinator - German Speaking
Soho House
- Strand, Central London
- £13.00 per hour
- Permanent
- Full-time
- To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in German or English (where appropriate) in a timely manner and adhering to the departments SLA's.
- Offering a pro-active service to our diverse membership in German and English via telephone & email when payment is overdue or support is needed
- Use our Salesforce database to create, look up and update records for current and potential members.
- Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, enuring all transactions are handled accurately and as per company/legal guidelines
- You will be part of a team responsible for the general administration of our UK houses (and future house openings)
- Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions.
- Supporting other departments with information requests
- Plus any ad-hoc projects given by the Head of Support / Soho Support Manager.
- At least one year of customer facing experience, preferably in a membership environment.
- An enthusiasm for providing first class customer service is a must.
- Experience of working with Salesforce.
- Experience of communicating in a friendly but professional manner in fluent German & English to a diverse audience.
- Experience of working in a fast-paced team environment
- Fluency in both German & English is required.
- Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
- You will have a professional telephone manner and strong written correspondence skills.
- IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
- Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.
- Soho Friends Membership - House Membership After 1 Years Service.
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Birthday Day Off
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy
- Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.