Public Safety Communications Operator
Saint John
- Saint John, NB
- $61,686-67,870 per year
- Permanent
- Full-time
- Receives 911 emergency calls for communities within Southern New Brunswick; maintains contact with the emergency caller, transfers the caller if required and all pertinent information to the appropriate emergency service provider.
- Receives emergency and non-emergency calls and dispatches for Saint John Police Force, Saint John Fire Departments, including other local service areas.
- Question the caller, gathers information, and enters the information into the Computer Aided Dispatch (CAD) system.
- Monitors and records movements and status changed of responding units for each call.
- Reads maps and provides routing instructions to emergency service providers.
- Advises the responder of the initial and relevant background information on the situation and keeps responders updated of any changes.
- Provides the caller with post dispatch and pre-arrival instructions where required.
- Provides support to the caller until responder arrive on the scene, where appropriate.
- Makes notifications and conducts callouts for emergency service providers.
- Queries persons, vehicles, and articles on the Canadian Police Information Centre (CPIC) system and provides the information to police upon request.
- Retrieves and updates information pertaining to criminal records and provides assistance to the Records Unit with records maintenance and entries.
- Attends court, on an as required basis.
- Liaises with external agencies with respect to equipment failure, inaccurate 911 information, tracing calls, etc.
- Uses computer, telephone set, 2-way radio, Department of Motor Vehicle (DMV) database and general office equipment.
- Keyboarding skills of at least 35WPM
- Must be security cleared and successfully complete all requirements of the Public Safety Operator Training Program
- Bilingualism considered an asset
- The successful candidate must possess a diploma in Office Administration from NBCC or Business Certificate 1 from UNB, or an equivalent program.