Customer Service Representative
Ricoh
- Burnaby, BC
- Permanent
- Full-time
- Manage client's Company Store and Concierge sales transactions
- Handle inquiries and provide service assistance in-person, while monitoring and responding to all emails/inquiries
- Ensure client's employees and visitors have a positive, memorable experience when visiting the client site
- Provide back-up admin support and daily break coverage for client Experience Coordinator
- Monitor Arcade lounge
- Support Workplace Experience team on various items, including delegated tasks and projects
- Assist other Ricoh service areas when needed, as directed by Ricoh Manager and Assistant Manager
- Ensure space appears neat and tidy
- Ensure swag and merch is tagged with price or signage
- Re-stock inventory and request re-orders
- Manage and source swag from local vendors
- Manage monthly “spot checks” on Store inventory
- Manage store inventory counts (2x year - January and December)
- Manage end of day inventory checks for gift cards/tickets
- Complete daily close outs of point of sales system
- High School Diploma or equivalent experience
- Minimum 1-2 years of experience working in a customer service or retail position
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Ability to anticipate customer needs and problem solve
- Pro-active self-starter who needs little direction and who can initiate activities when opportunities arise versus waiting to react to problems
- Positive and friendly attitude
- Strong organizational skills and a problem solver who follows through on commitments
- Strong skills with all Microsoft Office applications, Outlook, Publisher, PowerPoint and SharePoint.
- Detail-oriented with strong ability to multi-task
- Deals effectively with numerous deadlines and constantly changing priorities
- Ability to regularly lift and push objects up to 30-50 pounds
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.