Cash Collection Specialist/Clerk (all genders)
HRS Group
- Mumbai, Maharashtra
- Permanent
- Full-time
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.POSITIONHRS Group is looking for Mumbai based Cash Collection Specialist (all genders) to join our team, where your expertise in effective debt collection processes will play a crucial role in ensuring timely and efficient retrieval of outstanding payments. Your meticulous approach and collaborative spirit will contribute to maintaining positive financial relationships with our valued clients.CHALLENGE
- Manage the Cash Collection process to contribute to our company's fiscal strength and gain expertise in financial management
- Prepare and issue of Dunning letters to customers with overdue accounts to develop effective communication skills and assist customers in resolving their accounts
- Collaborate with Debt Collection Agencies (DCAs) to initiate collection efforts for delinquent accounts
- Maintain regular communication with legal representatives and lawyers to manage escalated cases and legal proceedings related to collections
- Ensure compliance with legal and regulatory guidelines during debt recovery processes
- Analyze and monitor customer accounts to identify high-risk cases and formulate appropriate collection strategies
- Prepare comprehensive reports on collection efforts, account statuses, and recovery outcomes for management review to sharpen your reporting and presentation skills, providing crucial insights to drive informed decisions
- Collaborate cross-functionally with Sales and Customer Service to resolve outstanding payment issues and prevent future delinquencies
- Implement process improvements to optimize the efficiency and effectiveness of the Cash Collection department
- Bachelor's degree in Finance, Business Administration, or a related field
- Experience in Cash Collection, Debt Recovery, or a similar role
- Proficiency in handling Dunning processes, including the preparation and issuance of Dunning letters
- Familiarity with working alongside Debt Collection Agencies (DCAs) for efficient and lawful debt recovery
- Strong understanding of legal procedures related to collections and experience in liaising with lawyers and legal representatives
- Analytical mindset with the ability to assess customer accounts and develop effective collection strategies
- Excellent communication skills for maintaining contact with clients, lawyers, and internal teams
- Demonstrated ability to work collaboratively across departments to resolve outstanding payment issues
- Strong organizational skills and attention to detail for accurate record-keeping and reporting
- Fluent in English, with exceptional written and verbal communication abilities.