Assistant Manager - Customer Operations
foodpanda
- Karachi, Sindh
- Permanent
- Full-time
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwideJob Description
- Proficiently identify and address areas for enhancing customer operations KPIs by collaborating cross-functionally with product, business, fintech, and operations teams.
- Implement strategies aimed at enhancing the satisfaction and convenience of online paid customers focusing on optimizing their journey within the system.
- Build and optimize processes addressing payment-related issues, emphasizing efficiency and satisfaction improvements in the payment journey.
- Stay updated on industry advancements and integrate relevant trends into operational strategies to enhance service quality and efficiency.
- Utilize data-driven insights for continuous system improvements, contributing to enhanced operational efficiency and customer experience.
- Facilitate enhanced coordination among internal cross-functional teams (logistics, customers, and vendors) to optimize the overall customer experience.
- Provide oversight for wallet and payment-related initiatives, contributing to the implementation of new initiatives and continual improvement efforts.
- Initiate cost control measures and collaborate with stakeholders to drive business decisions while maintaining operational excellence.
- Exhibit a proactive approach to problem-solving and performance enhancement within a collaborative framework.
- Bachelor's degree in business administration, general management or fintech related field.
- At least 1+ year experience in customer operations or a similar role, preferably in the fintech/tech space.
- Customer-oriented with a strong focus on stakeholder management.
- Robust communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Familiarity with online delivery platforms and e-commerce.
- Result-oriented and able to work in a fast-paced environment.