Night Auditor
Dalata Hotel Group
- Dublin
- Permanent
- Full-time
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
- Guest relations.
- Responsible for overall health & safety at night including fire walks, security checks, and any other relevant health & safety duties e.g. first aid
- Front Office duties including running the night audit report and check-in and check-out of guests.
- Managing the team of Night Porters and their nightly tasks.
- Food & Beverage service at night.
- Cleaning the hotel lobby and meeting room area.
- Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
- Lead and develop the Night team, making sure that they become prepared for the next step in their career.
- Contribute to the strategic running of the hotel.
- 1 -2 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera is
- Knowledge and experience of using Brilliant electronic front office system
- Excellent skills in People leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team
- Must be fluent in written and spoken English