Head of Depositary Services, Luxembourg

• In this key role, you’ll provide leadership and in-country strategic direction for the business across Luxembourg in support of the NatWest Group Depositary Services (NWGDS) vision, strategy and business balanced scorecard
• You’ll also be responsible for the local reporting lines for all staff and functions, leading effectively in collaboration with the matrix reporting lines in place for NWGDS
• This is a great opportunity to work with a wide variety of stakeholders, giving you a platform to raise your network and career profile across the bank

• Leading, managing and ensuring the delivery of the relevant defined good customer outcomes throughout the region alongside evidence based regulatory compliance
• Accountable for internal and external stakeholder management, proactively promoting the Lux DS brand
• Acting as a coach and mentor to team members by sharing best practices and providing relevant support and development opportunities
• Ensuring effective collaboration with other NWG depositary counterparts, product and outsourcing partners and third parties, operational units and other areas of the bank to deliver outstanding service to clients
• Making sure Lux DS has an effective business continuity and recovery and resolution plans in place and that all regulatory requirements are met and can be evidenced
• Identifying, managing and taking up escalations of conduct risk to deliver key customer outcomes

• The ability to interpret and coach others on complex profit and loss data, balance sheet information, and management accounts
• Highly developed networking skills and presence in the local market
• The ability to energise others to make sure that there is a positive culture of supporting enterprise at all levels
• Strong interpersonal and communication skills with the ability to manage and lead people through change

NatWest Group