Service Advisor
GATR Truck Center
- Cedar Rapids, IA
- $40,000-75,000 per year
- Permanent
- Full-time
- Health Insurance - Significant employer contribution
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-term disability & long-term disability
- 401(k) plan with company match
- Paid training
- Accrued paid time off (PTO)
- Clothing Allowance
- Schedules shop work to facilitate maximum productivity in accordance with policy and the technician skill level required, to ensure department profitability
- Schedules service appointments, obtains customer and vehicle data prior to arrival when possible
- Checks the progress of repairs throughout the day and contacts customers regarding any changes in the estimate or promised time
- Explains cost and time requirements of repairs in detail and gets proper authorization before any repairs or additional repairs are required
- When repair is complete, explains completed work and all charges to the customer and obtains customer signature on repair order
- Provides customer with a complete copy of the repair order
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Maintains an accurate and up-to-date work in progress log
- Handles telephone inquiries regarding appointments and work in progress
- Coordinates part requirements with the parts department and contacts customers immediately upon receipt to schedule appointments
- Minimum 1-3 years experience
- High School Diploma or Equivalent
- Valid Driver's License
- Driving Record Insurable through Company Carrier
- Ability to Read and Interpret Documents
- Ability to Document/Communicate effectively
- Familiarity with terminology and service of heavy vehicles
- Excellent organizational skills