Service Coordinator
Wärtsilä
- Schiedam, Zuid-Holland
- Vast
- Voltijds
- You manage the full scope of the service projects assigned to you. This means coordinating multiple service jobs simultaneously in a cost-efficient way.
- You supervise and instruct the field service specialists assigned to your projects, which could be 20+ persons in total.
- You use your solid project management skills to look after the customer satisfaction, monitor the project planning and ensure this will be done within budget.
- You create purchase orders in the system and ensure everything is delivered on time at the right locations.
- You take care of planning and preparation of your projects and monitor Field Service KPI's such as margin, work in progress, billable rate, etc.
- Manage your projects with clear communication and cooperation between field services, customers, workshops and administration.
- Comply with Safety and ISO processes for all personnel, tools and machines to insure safety, accuracy and quality of all services.
- You act as contact person for the customer from project kick-off up to the invoice.
- You hold a vocational or bachelor's degree, preferably in a technical or maritime study combined with several years of working experience in a service minded organisation
- If you have any working experience in a technical or international working environment, this is seen as an advantage.
- Any experience with technical maintenance and Project Management is needed to be able to understand the needs of our customer.
- You know how to instruct and guide colleagues in the field.
- Independent, creative and pro-active.
- You are disciplined, assertive and you have strong communication skills both in Dutch and English, spoken and written
- Good knowledge of MS Office, ERP and or Salesforce.